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Terms & Conditions

Scheduling & Cancellations

  • Appointments can be made via phone, email, text, or online (when available).

  • We require 24 hours’ notice to cancel or reschedule.

  • Same-day cancellations or lock-outs may incur a $25-$200 fee to cover lost time.

  • If we arrive and are unable to access the property, a full service charge may apply.

Payment Terms

  • Payments are due on the day of service, unless otherwise agreed upon.

  • We accept cash, card, Venmo, Zelle, and [insert any other payment options].

  • Late payments over 7 days may incur a $15 late fee and could result in paused services.

Scope of Service

Each service type (Turnover Clean, Deep Clean, Move-Out Clean, etc.) includes specific tasks as outlined on our website or your booking confirmation.

Please note: We do not perform:

  • Heavy lifting (items over 30 lbs)

  • Cleaning biohazards, pest infestations, or mold

  • Exterior window cleaning (above ground level)

  • Steam carpet cleaning (unless add-on is booked)

If unsafe or hazardous conditions are present, we reserve the right to cancel or modify the service.

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