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Refund Policy

Satisfaction Guarantee

If you are not satisfied with the service provided, please notify us within 24 hours of your appointment. We will:

  • Return to the property to address any missed areas or concerns at no additional charge.

  • This courtesy re-clean must be scheduled within 48 hours of the original service.

Refund Eligibility

We do not offer cash or card refunds except in the following rare cases:

  • You canceled with proper notice (24+ hours) and prepaid for the service.

  • A double payment or billing error occurred and is verified by both parties.

  • We were unable to perform the service due to our own error (e.g., team didn't show, incorrect location).

Non-Refundable Situations

Refunds will not be issued under these conditions:

  • You cancel within 24 hours of the scheduled appointment.

  • You are unsatisfied but do not allow a re-clean.

  • The issue is related to pre-existing damage, wear-and-tear, or unrealistic expectations (e.g., permanent stains, construction debris not included in booking).

  • The cleaner was locked out or access was not provided, and no reschedule was arranged.

Booking Deposits (If Applicable)

If a deposit is required for deep cleans or move-out services:

  • Deposits are non-refundable if canceled within 24 hours.

  • If canceled with more than 24 hours’ notice, deposits may be refunded or transferred to a future date (case by case).

Contact for Refund or Reclean Requests

To request a re-clean or inquire about a billing issue, contact us within 24 hours of your appointment:

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